Our Privacy Policy
Last updated: 20/04/2026
Mayu Learn (“Mayu Learn”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you use the Mayu Learn web application and related services (the “Services”), how we use that information, when we may share it, and the choices you have.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect information in the following ways:
Information you provide directly
When you create an account, use the Services, or contact us, you may provide us with information such as:
your email address
your name, username, or other account details
flashcards, saved words, highlighted text, notes, definitions, translations, example sentences, or other study content you create or upload
messages or information you send to us directly, including support requests or feedback
Learning and progress data
In order to provide the learning features of Mayu Learn, we may collect and store information about how you use the study tools, including:
your flashcard review history
whether you marked a card as known, unknown, difficult, etc.
your performance on reviews or quizzes
spaced repetition or scheduling data
progress indicators, confidence ratings, streaks, and similar learning metrics
Information collected automatically
When you use the Services, we may automatically collect certain technical and usage information, such as:
IP address
browser type
device type
operating system
pages viewed
actions taken within the app
dates and times of access
referring website or link
cookie and analytics data
How We Use Your Information
We use your information to operate, improve, and protect Mayu Learn. In particular, we may use your information to:
create and manage your account
provide the core features of the Services
store, organise, and sync your study content
personalise your study experience
track your learning progress and performance
improve our features, design, and functionality
understand how users interact with the Services
respond to support requests and communicate with you
send important service-related emails, such as account, security, or product updates
send marketing emails where you have chosen to receive them
detect, prevent, and address fraud, abuse, security issues, or technical problems
comply with legal obligations
We may also use aggregated or anonymised data for analytics, research, and product improvement. This data does not identify you personally.
How We Share Your Information
We do not sell your personal information.
We may share your information in the following limited circumstances:
Service providers
We may share information with trusted third-party providers who help us operate the Services, such as providers for:
hosting and cloud infrastructure
authentication and account management
analytics
email delivery
customer support
database storage and security
These providers are only permitted to use your information as necessary to provide services to us.
Legal reasons
We may disclose information if required to do so by law, regulation, legal process, or government request, or if we reasonably believe disclosure is necessary to:
comply with legal obligations
protect our rights or property
investigate fraud, abuse, or security issues
protect the safety of users or others
Business transfers
If Mayu Learn is involved in a merger, acquisition, sale of assets, financing, or similar business transaction, your information may be transferred as part of that process.
Cookies and Analytics
We may use cookies and similar technologies to operate and improve the Services.
These technologies may be used to:
keep you signed in
remember your settings or preferences
understand how users use the Services
measure performance and improve the app
support basic security and fraud prevention
You can usually control cookies through your browser settings. Please note that disabling some cookies may affect how the Services function.
We may also use third-party analytics tools to help us understand usage patterns and improve Mayu Learn.
Data Retention
We retain your personal information for as long as necessary to provide the Services and fulfil the purposes described in this Privacy Policy.
In general, this means we may keep your information:
while your account is active
for a reasonable period after account deletion where necessary for backup, security, fraud prevention, dispute resolution, or legal compliance
in anonymised or aggregated form for analytics and product improvement
When we no longer need personal information, we will delete it or anonymise it where reasonably possible.
Data Security
We take reasonable technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account credentials secure and for notifying us if you believe your account has been compromised.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
access the personal information we hold about you
correct inaccurate information
request deletion of your information
object to or restrict certain processing
request a copy of your data
withdraw consent where processing is based on consent
You may also:
update certain account information through your account settings, if available
unsubscribe from marketing emails by clicking the unsubscribe link in those emails
contact us directly to make a privacy-related request
We may need to verify your identity before responding to certain requests.
International Data Transfers
Mayu Learn may store or process information in countries other than the one in which you live. This may include countries that do not provide the same level of data protection as your home jurisdiction.
Where required, we will take appropriate steps to protect your personal information when it is transferred internationally.
Children’s Privacy
Mayu Learn is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact us and we will take appropriate steps to delete that information.
If local law in your country sets a higher age threshold for digital consent, that higher threshold may apply.
Third-Party Services
The Services may contain links to third-party websites or may integrate with third-party tools or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the Services or by email.
Your continued use of the Services after any update takes effect means you accept the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
contact@mayulearn.com